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Shipping & Delivery Policy

The Sport Kick Company works with DPD Courier to provide fast and reliable delivery of all orders.

Ireland & Northern Ireland Shipping

European Union Shipping

Once your order has been dispatched, you will receive tracking information using the contact details provided at checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, transport disruption or unusually high demand.

Please ensure your delivery address, email address and telephone number are correct when placing your order. We cannot accept responsibility for delays caused by incomplete or incorrect delivery information.

Receiving Your Delivery

Depending on the delivery service selected, the courier may:

• Deliver the parcel directly to the recipient.

• Leave it with a neighbour.

• Leave it in a safe location at the delivery address.

• Redirect it to an authorised collection point.

• Leave instructions for rearranging delivery.

Where a parcel is left with a neighbour, in a safe place or at a collection point, the courier should provide a notification by card, text message or email.

Missed or Unsuccessful Deliveries

If nobody is available to accept the delivery and no suitable safe location is available, the courier may store the parcel temporarily, redirect it to a collection point or return it to us.

Additional delivery or storage charges resulting from repeated unsuccessful delivery attempts may be passed on to the customer where appropriate.

Damaged Orders

Please inspect your order as soon as it arrives.

If your item has been damaged during delivery, contact The Sport Kick Company within 24 hours of receiving it. Please provide:

• Your name and order number.

• A description of the damage.

• Clear photographs of the damaged item.

• Photographs of the external and internal packaging.

• A photograph of the delivery label.

Please keep the product and all original packaging while the issue is being reviewed. The courier may require these items to be available for inspection.

Missing or Delayed Orders

If your tracking information has not updated or your order has not arrived within the expected timeframe, please contact us with your order number.

A delivery may be considered delayed where it has not arrived within five days of the estimated delivery date. Lost-parcel claims must generally be submitted to the courier within 28 days, so please notify us as soon as possible if you believe your order is missing.

Delivery Liability

Courier compensation for loss or damage may be subject to the carrier’s own limits, exclusions and claims requirements.

The courier’s stated liability under the supplied Republic of Ireland conditions is limited to:

• Up to €400 for eligible deliveries within the island of Ireland.

• Up to £150 for eligible deliveries to Great Britain.

• Up to €50 for eligible parcels lost or damaged while stored at a participating collection outlet.

These limits may apply only to deliveries made using a proof-of-delivery service. Compensation is generally based on the replacement cost of the item and remains subject to the courier accepting the claim.

These limitations do not affect any statutory consumer rights you may have when purchasing from The Sport Kick Company.

Delivery Restrictions

Certain dangerous, illegal, highly fragile, perishable or restricted goods cannot be transported by the courier. Size and weight restrictions may also apply.

These restrictions should not normally affect products sold by The Sport Kick Company. However, we reserve the right to contact you if an order cannot be delivered using our standard service.

Data Protection

To complete your delivery, we may share necessary personal information with our courier and relevant service providers, including your:

• Name.

• Delivery address.

• Telephone number.

• Email address.

This information will only be used as required to process, track and deliver your order, resolve delivery issues and meet applicable legal obligations.

Courier Conditions

All deliveries are also subject to the relevant courier’s current Conditions of Carriage. Where there is any conflict, your statutory consumer rights and your purchase agreement with The Sport Kick Company will continue to apply.

For help with an order, please contact The Sport Kick Company directly rather than submitting a claim to the courier.